In today’s complex security landscape, maintaining your surveillance cameras, door access systems, fire alarms, burglar alarms, and two-way radio systems is crucial for ensuring continuous protection. At Procom Enterprises, we offer flexible Service Level Agreement (SLA) and block hour contracts tailored to meet the diverse needs of our clients. Let’s explore how our maintenance services can keep your security infrastructure running smoothly and efficiently.
The Power of Block Hour Agreements
Our block hour agreements provide a cost-effective and flexible approach to system maintenance. Here’s what you need to know:
- Pre-purchase a block of service hours at a discounted rate
- Use hours for various services, including repairs, upgrades, and preventive maintenance
- Enjoy priority scheduling for service calls
- Unused hours typically roll over to the next contract period (up to 20% in many cases)
Comprehensive Coverage Options
While our standard Labor Block Template covers CCTV and door access systems, we offer expanded coverage for a wide range of security solutions:
- Surveillance Cameras: Regular cleaning, focus adjustments, and software updates
- Door Access Systems: Verification of locks, controller firmware updates, and user list reviews
- Fire Alarm Systems: Testing of detectors, control panels, and notification devices
- Burglar Alarm Systems: Sensor checks, battery replacements, and communication tests
- Two-Way Radio Systems: Signal strength tests, battery inspections, and antenna alignments
Preventive Maintenance: The Key to System Longevity
Our preventive maintenance services are designed to catch potential issues before they become major problems. For each system, we offer:
- Scheduled inspections (typically annual or semi-annual)
- Cleaning and lubrication of critical components
- Software and firmware updates
- Performance testing and optimization
- Detailed reports with recommendations for system improvements
Service Levels and Response Times
At Procom, we understand that different organizations have varying needs when it comes to response times and service levels. We offer a range of options to ensure you get the support you need, when you need it:
1. Premium 4-Hour Response SLA
- Response Time: Within 4 hours, 24/7/365
- Ideal for: Mission-critical systems where downtime is not an option
- Preferred Hourly Rate for Additional Services: $140/hour
2. Standard 24-Hour Response SLA
- Response Time: Within 24 hours, 24/7/365
- Ideal for: Important systems that can tolerate brief periods of downtime
- Preferred Hourly Rate for Additional Services: $160/hour
3. Basic Next Business Day Response SLA
- Response Time: By end of next business day
- Ideal for: Non-critical systems or budget-conscious organizations
- Preferred Hourly Rate for Additional Services: $180/hour
4. 24/7/365 Monitoring and Support
- Continuous monitoring of system health and performance
- Proactive issue detection and resolution
- Available as an add-on to any SLA level
- Additional Cost: Varies based on system complexity and size
All SLA levels include:
- Remote diagnostics and troubleshooting
- On-site service when required
- Regular system health checks and reports
- Access to our technical support team
Preferred hourly rates apply to time and materials projects when an active SLA is in place. These rates represent significant savings compared to our standard service rates for non-contract customers.
Customizable Plans to Fit Your Needs
We understand that every organization has unique requirements. That’s why we offer:
- Flexible contract terms (12, 24, or 36 months)
- Options for parts-only, labor-only, or comprehensive coverage
- Scalable solutions for single-site or multi-location businesses
- Integration with existing IT and facilities management processes
Detailed Preventive Maintenance Scope
At Procom, we believe that proactive maintenance is key to ensuring the longevity and reliability of your security systems. Here’s a breakdown of our preventive maintenance services for each major system type:
CCTV (Closed-Circuit Television) Systems
- Clean camera lenses, housings, and enclosures
- Check and adjust camera focus, field of view, and zoom settings
- Verify proper operation of pan-tilt-zoom (PTZ) mechanisms
- Inspect and tighten all mounting hardware and brackets
- Test and calibrate motion detection features
- Check video quality and adjust camera settings as needed
- Verify proper operation of infrared (IR) illuminators for night vision
- Inspect all cables and connectors for signs of wear or damage
- Update camera firmware and video management software
- Test and optimize video storage systems
- Verify proper functioning of video analytics features
- Conduct a full system test to ensure all cameras are recording and accessible
Door Access Systems
- Inspect and test all electronic door locks and strikes
- Check door alignment and adjust as necessary
- Test and verify proper operation of request-to-exit devices
- Inspect and clean card readers and biometric scanners
- Update access control software and firmware
- Review and optimize access schedules and user permissions
- Test battery backup systems for controllers
- Verify proper operation of door position switches and alarms
- Inspect and tighten all wiring connections
- Lubricate mechanical components as needed
- Test integration with other systems (e.g., fire alarms for emergency egress)
- Conduct a full system test, including remote access capabilities
Fire Alarm Systems
- Test all smoke and heat detectors
- Inspect and test manual pull stations
- Verify proper operation of audible and visual notification devices
- Check and calibrate gas detection systems (if applicable)
- Inspect and test fire suppression system connections
- Verify proper operation of elevator recall functions
- Test backup batteries and power supplies
- Inspect and clean control panels
- Update fire alarm system software and firmware
- Verify proper communication with monitoring stations
- Conduct a full system test, including zone isolation and signal transmission
- Provide detailed report for compliance with local fire codes
Burglar Alarm Systems
- Test all door and window sensors
- Verify proper operation of motion detectors
- Inspect and test glass break detectors
- Check and adjust sensitivity settings on sensors
- Test and replace backup batteries in wireless devices
- Verify proper arming and disarming sequences
- Inspect and clean control panels and keypads
- Update alarm system software and firmware
- Test cellular and landline communication paths
- Verify proper integration with other systems (e.g., CCTV for video verification)
- Conduct a full system test, including all zones and user codes
- Test and verify proper operation of panic buttons and hold-up devices
Two-Way Radio Systems
- Inspect and clean all radio units
- Check and replace batteries as needed
- Test signal strength and coverage in all critical areas
- Verify proper operation of all channels and talk groups
- Inspect and align antennas
- Test and optimize repeaters (if applicable)
- Update radio firmware
- Verify proper operation of emergency features (e.g., man-down alarms)
- Conduct audio quality tests
- Inspect and test vehicle-mounted units (if applicable)
- Verify proper integration with other communication systems
- Provide user training on proper radio operation and maintenance
By performing these preventive maintenance tasks regularly, we help ensure that your security systems remain in optimal condition, reducing the risk of unexpected failures and extending the life of your equipment.
Our block hour agreements and SLAs can be customized to include any combination of these preventive maintenance services, along with reactive support and emergency response. This comprehensive approach allows you to have peace of mind, knowing that your entire security infrastructure is being proactively maintained by experts.
Why Choose Procom for Your Maintenance Needs?
- Expertise: Our technicians are certified and experienced in all major security systems.
- Cutting-edge Tools: We use advanced diagnostic equipment and software for efficient problem-solving.
- Proactive Approach: Our preventive maintenance helps minimize downtime and extend system life.
- Cost Savings: Block hour agreements and SLAs can significantly reduce long-term maintenance costs.
- Compliance Support: We help ensure your systems meet relevant industry standards and regulations.
- Flexible Service Levels: Choose the response time and support level that best fits your needs and budget.
- 24/7/365 Availability: Our team is always ready to assist, no matter when issues arise.
Getting Started
Ready to protect your investment and ensure optimal performance of your security systems? Contact Procom today to discuss our maintenance services and create a customized plan that meets your specific needs. Our team will work with you to determine the ideal service level and coverage options for your organization.
Remember, a well-maintained security system is your best defense against potential threats. Don’t wait for a failure to occur – let Procom keep your systems running at peak efficiency year-round.