Standard Operating Procedure (SOP) for Procom Service Request
Purpose:
This SOP outlines the procedures for requesting service from Procom, including the methods for requesting service, available service hours, and emergency contact information.
Scope:
This SOP applies to all Procom customers who require service or support.
Service Request Procedures:
Internet
Customers can request service via the Procom website at www.usprocom.com. Click on the red button located in the upper right corner and follow the instructions.
QR Code Mobile Scan
Customers can scan the QR code provided on Procom's service documentation to request service or support.
After-hours for Fire and Alarm service, customers should call 24/7 Alarm Central Station at 888-455-1025, and provide their account and passcode to the operator.
After-hours for CCTV, Door Access, or IT service customers with active paid service contracts, can call 847-595-0300 to reach a technician on call.
Response Time:
For customers with active paid service contracts, we guarantee an engagement within 4 hours of the service request.
For customers with a standard warranty, our service department will engage within 48 hours starting the next business day.
Emergency Contact Information:
In case of emergency, customers can contact the following numbers:
During business hours, call 847-545-0101 and ask for Service Department
For fire and alarm service after business hours, call 24/7 Alarm Central Station at 888-455-1025 and provide your account and passcode to the operator.
For customers with active paid service contracts, call 847-595-0300 to reach a technician on call.
For issues related to service, text 773-828-6300
Conclusion:
Procom is committed to providing reliable and efficient service and support to its customers. By following these service request procedures, customers can quickly and easily request assistance when needed, and those with active paid service contracts can be assured of a prompt response.